Do wish I had come and read these reviews before going online to Currys. I am disabled my husband is my full time carer not well himself has arthritis. Anyhow, our washing machine broke down on the Saturday just gone, 19th October 2019, looked online at various washers and found Currys to be the most reasonable, money wise. How wrong could I have been. Delivery of an Indesit 9 kg 1600 rpm booked for Sunday 20th October, yesterday, paid for £20 and disposal of our old one another £20 total cost £319.00, delivery came whilst I was in the shower and my husband had showed the guys delivering around the back way to bring washing machine into the kitchen. Alas they did not get into the kitchen with it as my husband asked the driver to check and make sure it wasn't damaged, good job he did as it had a large scratch across the side which was going rusty. Oh, the driver said after my husband had said we wanted our money back, only get my disability money and this was a purchase that wasn't planned, the driver said that we could have 15% off as it was only cosmetic, hearing this through the open shower window I replied, No will have money back and go elsewhere, after this driver got on his phone to someone, a woman who's message to the driver was that we could have another machine, same make the next morning, today 21st October, 2019, after a bad night my husband helped me up early so I was awake enough to have a shower before Currys arrived, time went on and on no delivery. Around 10.00 I contacted them, after going through some awful music for 30 mins and then pressing the right number to get the right person, awful music came again for another 15 mins, then a male voice answered so gave him all the details he then said he would put me through to someone who could help me, I thanked him and then waited another 10 mins before someone else answered my call, and when he said the order had been cancelled couldn't believe my ears, after explaining or thought I had passed him over to my husband who told him exactly what I had said. This guy from Curry's had phoned somewhere while my husband had waited and said they had to cancel the number we had in the beginning as we had the delivery and another dept needed to raise another delivery note for another to be sent out, but the 2nd machine would be coming around midday. Great, No, machine was perfect not a blemish on it, driver and co went off my husband got to work and after plumbing it back in, adjusting feet to level it etc., had to first wash it through to clean any residue out from factory, then tried our best to get stuck in to 4 days of washing, but this machine was faulty making strange noises, computer thingy all haywire all sorts wrong. Husband called the Indesit technician who said an engineer could be with us Thursday this week, for goodness sake want to do the washing, no laundry to take it to, nobody to ask for help and no washing machine, the tech guy speaking to my husband heard the noises the machine was making and agreed there was something seriously wrong with it, couldn't wait until Thursday washing piling up and this never happens always wash every day. So tech guy issued a special ticket so that we could have another exchange, after my husband came off phone to him rang local Currys, yes went through same process as I did this morning, eventually 40 mins later a voice on the other end, husband explained all then asked if we could choose a different machine and any difference down to Currys for the stress that this has caused us, as by now I was in tears over it, husband was told yes he could choose another make but when asked about delivering one tomorrow, we are roughly 7 miles away from where they are got told that we could maybe have a call to confirm anything on either Wednesday or Thursday this week, apparently all booked up for tomorrow, yet when looking online at curry's they have machines available for delivery tomorrow, yes they charge for it but they have drivers who could bring out a machine free of charge to us. We are that fed up with Curry's just want my money back and go elsewhere to a decent company, but have been told by Curry's it will take at least 5 days to put back in our account, and we can't afford to go and get another until money is back, so do not have any choice but to suffer more and wait for Curry's to ring maybe Wednesday fingers crossed so we can have and I pray a decent washing machine. You just could not make anything up like this, we are so stressed wish I had seen this site before would never have gone to Curry's. So sorry it's a long moan but thought I would just tell our experience that we have had.