I wish I could give Zero or even -ve rating. Whole team let me down. I have order an HP Laser printer for my work over the phone. The sales agent Nathen (EXT 27778) book an order. Since this is for business use and need printer asap so I agreed to pickup next day from local PC word store from Manchester. He pushed me sell for care plan, I agreed after too much push and paid extra ..Happy ending. But Wait … after putting the phone down got confirmation email … shocking to see that it says my Order will be ready to Collect from Oxford Street LONDON ….WHAT LONDON??? Yes , I asked to pick up from Trafford Centre Manchester….. Call the guy again, he said oh don’t worry don’t worry I will sort this out … Ignore the email and I will call you shortly….. No Call. After few hours I called again, Oh sorry there is system glitch , I don’t know what is happening but I will sort this out you will be get the printer now, even I will try to get this deliver to your address, I will get back to you soon….. That’s very kind. Received email next day that my order is ready to collect from Oxford Street London and the Funny thing is I got a call from Curry’s that when I go to collect take ID will me. When I explain that I asked to collect from Manchester she said Oh sorry for that but make sure when to go to Oxford Street branch take the ID with you. Called Nathan again (hard to get him, as clearly start ignoring me) , he promised that he will sorting this out and you will get the printer today but he has to cancel the order first and place another. After few hours I have received email that your order is cancelled and refund will be processed next day and will be delivered via Gift Card using the Royal mail delivery and could take 3- 4 days. In a nut shell I could get the same printer FROM Amazon in next day delivery with same price or over from another supplier buy as a loyal customer I prefer Curry’s PC World. They disappoint me, clearly It was Nathan’s fault and he did not know to resolve the issue. My business process suffer without printer for so many days,. Having a small business and when you relaying on the printer. It is very frustrating. Curry’s did not offer any compensation for such poor service they provide.