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A.S
I ordered a washing machine from Currys. The order date was last week Sunday. However, on Saturday evening I received a text to say that the date has changed to the next day(monday). I wasn't asked whether this date would be convient or the reason for the cancellation. I took the day of work on Monday and was later called by the Depo ( who according to Currys cannot be contacted via telephone by paying customers) and informed that the delivery could not take place as their van was to big to get to my property. To cut a long story short. This occurred another 2 times, the only difference was that I wasnt informed and just left waiting at home until i contacted them, and given various different reasons for not delivering goods. In toal there were 4 FAILED DELIVERIES and i was fobbed off like i was the problem. The customer service was poor, there was lack of understanding about the reasons for my frustrations...having to take 3days of work (loss of earnings), staying in my home for 3days out of the week and consistently having to call Currys to get an update. Up till now I haven't received my washing machine and have had to cancel the order and go else where. I would not recommend anyone to use Currys delivery service, even if the item is on sale as you may be waiting for an item that is never delivered. Currys if you dont fix this problem, as it appears from previous reviews that this is not an isolated case, you will be loosing a lot of money to other stores who can efficently snd professionally deliver goods.
5 years ago
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Currys has a 2.0 average rating from 3,454 reviews

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Alice, Customer Support

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