There is an obvious flaw in communication between their website and their stores. I will say now early that this issue has been resolved in store and we are satisfied with the outcome. This review is solely describing our customer service experience and to also highlight a big problem with the website/store’s communication and commitments with each other. My partner and I reserved the Nintendo Switch Bundle online which included: - Nintendo Switch Neon (2019) - Pokémon Shield - Nintendo Store £15 Gift Card Online It stated that there wasn’t a store near us stocked this bundle which was unfortunate however there was stock at Currys PC World Staines. We drove 20 Miles to get there specifically for this bundle. When we got there, we were told that the don’t actually have the Pokémon Game in stock. Given that we’d received confirmation of our reservation and it stated that it was ready to collect from Staines, we were quite rightly frustrated and disappointed. The staff there at first didn’t seem to be confident about what had happened nor how to resolve it for us. Alfonso (Customer Service Manager) at first was dealing with it, but it was eventually handed to Adrian (Management Team) who came up with a solution that we felt was satisfactory. We left Currys PC World Staines with the Console, Voucher & a different discounted game, which we’re okay with. The whole ordeal was stressful considering the on-site Customer Service’s initial approach to the problem. It highlighted to us that more training in that department is certainly needed. This all could have been avoided if Currys PC World had a better reservation system in place which accurately showed stock levels at each store. It just seems like an unorganised and poor attempt at a ‘click and collect’ system. From what we heard from staff at Staines, this isn’t the first time a mishap like this has happened which has ended with disappointed customers. Yes, the issue was resolved eventually; but this whole confusing ordeal has left us feeling that we don’t want to buy anything else from Currys PC World in the future.