I have just purchased an Xbox one s bundle from Currys in the Black Friday sale. Although I was happy with the price I did not expect the box to have been opened already. The clear circular seals were already slit open and other seals replaced in different areas and some on top of previously stuck down seals (marked). I did not proceed to open the box but instead phoned to complain to Currys about this. After waiting about an hour to get through, the staff member, who was abrupt with me, said that perhaps a customer changed their mind and returned the item. I explained that I should not be receiving second hand goods even though a customer returned it when changing their mind! For all I know the xbox could be faulty or damaged! He put me through to another customer service member for information to return the item. Being left on hold for another 40 minutes is not acceptable. I have tried about 5 times to speak to them again but no answer. I will keep trying to get a replacement. Extremely poor service Currys and rude staff too. If you want to remain in the retail business then I suggest you improve your service. I have been looking at other reviews and am appalled at such a poor service from Currys. I don't think they even read these reviews (what a waste of time eh!).