Recently purchased a fridge freezer for our daughter and her fiancé .it was explained at the purchase that they live in a flat up some stairs which didn’t seem a problem.When they arrived they didn’t even assess it and flatly refused.we paid £20 to have the old one removed and my daughter said we will bring it down but they refused to wait! When she switched it on after the specified time it didn’t work! After a lot of correspondence via twitter they eventually sent an engineer who stated there was a gas leak and needed replacing! The 2nd delivery driver’s went out of their way and took it upstairs! How can one driver refuse and the other be helpful? This is poor customer service! I have no faith in “team know how” I have had dealings with them before which wasn’t good! It’s fine if it’s an easy job! The name gives you the impression that they have a wealth of experience! Unless it’s an easy job, done by bother with them! X