On the 9th November I was looking at you website (Currys) and decided to make an online order for my Brothers birthday. I ordered a JVC TH-D227B Soundbar based on the reviews on your website. The item was in stock at your Wrexham branch so I asked for it to be held there. I then popped down to the branch to see if the Soundbar was on show so I could at least see or test the item, however it wasn't available. I decided to go ahead with the purchase and gave the Soundbar to Brother about 10 days later. He's now opened box and connected the Soundbar to his TV. Unfortunately the Soundbar isn't quite loud enough for what he is after and he said it also sounds very tinny. So I was wanting to take it back and purchase him another one, which was louder and better quality. So I popped into the same store to return the Soundbar but was told that the item couldn't be returned as it had been opened and used. How is anyone meant to make a purchase when the item can't be tested for quality? I then thought I'd take the matter further and speak to the Knowhow team, to see if they felt this was fair and to see if anything could be done. It took them nearly a week to reply and all they said was "Please see following email on our returns policy". I'm leaving this review to warn others and to just let them know I'll never purchase another item from Currys again.