Disgraceful way to treat a pensioner. My Mother paid cover on her TV for 8 year and when it broke down they took it away for a week and then sent a replacement which was also faulty, she had to wait 1 month for the faulty replacement to be repaired, sat in all day on the saturday as they said it was going to be delivered but it did not show up. They eventually delivered it today without the stand, remote control or power socket, after several calls and about 1 hour we got through to someone who said she would now have to wait for the remote and power socket to be posted and they would have to book someone in to deliver the stand. She is 78 and I went round to find her in tears and her blood pressure is raised now. Absolute disgrace and terrible service trying to speak to the correct department is a trial and when you eventually get through to someone they pass you on to another department.