I would give 0 stars if I could! I rang Curry's customer services to enquire why the BA/Avios points I accumulated through an on-line purchase has suddenly been removed 6 weeks later, even though I had not returned the product. Firstly it took 22 minutes to get through, then I was told I had got through to the wrong department as I had mistaken a vacum cleaner as a large item not a small item (in my opinion, it is larger than small items like a camera which is what I was told was a small item). So I then got put on hold again, and eventually needed to hang up after a further 18 minutes. When I rang again later, I again had to go on hold for over 20 minutes. When I eventually got through it was very clear from the outset that the person I was speaking too (who would only only tell me their first name which was apparently 'Mohamed') did not have a clue what I was going on about, and denied several times that Curries awarded points through the BA/Avios scheme despite me explaining several times about the portal, the message I get saying my visit has been tracked etc. Not only did he not have a clue, but as the conversation progressed it became clear the he couldn't give two hoots about my complaint, simply making comments such as "what do you want me to do?" and "not my problem". When I pointed out how rude and dismissive he was being, and cited some of the other bad reviews regarding Currys customer service on trust pilot he response was simply "I don't care about star ratings on websites"! As such, after over two hours on the phone I am no further forward. So I'm writing this review, despite 'Mohamed' not caring, to warn others about the shockingly bad way Currys customer service treat their customers. I certainly will not be buying anything from them in the future!