DO NOT TAKE OUT ANY FROM OF WARRANTY, CARE OR SUPPORT PLAN. I spent £1,000 on a laptop and an "anything happens, we'll fix it within a week" support plan to support my academic studies. The laptop was purchased at the start of summer and within a couple of weeks, the problems started; glitches, weird noises and crashes etc. I took it on for repairs just before returning to uni for the academic year and the problems were fixed, for about two weeks, before they all came back, and plenty more. Since then, my laptop has been varying levels of dysfunctional. Nothing will work consistently and at times, all I can do is power it on and off with the power button. When I am able to go without it, I take it back for repair. Such are the demands of my course that I can't during term time, I am forced to take whatever it gives me. During holidays, I am taking it back for repair on a fortnightly basis. It takes a week to get "repaired" and then a week for more problems to start again. I have followed a lot of things up, and claimed a refund (you're entitled to a CLAIM after your third repair, don't let this fool you, they will not sanction anything so this is as good as useless). Problems have been put down to "software problems". Software is apparently not covered under their warranty, so I supposedly have a "fully functioning" laptop which they will not address further. For a claim of "anything happens, we'll fix it within a week, and the third repair, you can get a refund", £1,000 and a year of headaches later, I could not be less satisfied. The lack of transparency of what is actually covered and what they offer verges on fraudulent misrepresentation.