We ordered several items worth well over £1000. Before we paid for this we asked if we can delay the delivery until our house was built and we returned from over seas. It was agreed, BEFORE we paid. AFTER we paid it became a completely different story. AFTER a long fight it was agreed that we could get the smaller items sent to a local branch and that our son could then pick the smaller items up when he wasn't working. That was happily agreed to but apparently we needed a tracking number from the delivery company first to arrange this. The tracking number never arrived but we were TOLD the delivery to the house address was scheduled for Monday. Giving up, we re-arranged the delivery for the TUESDAY. Imagine our surprise when the delivery arrived on SUNDAY!!!!! No one was home, surprise! We then get a message that it's not a problem they will deliver the stuff on the scheduled delivery date as arranged. As my son was working late the previous night, he had literally just fallen into a deep sleep when the delivery turned up. Not a problem, they delivered about £500 worth of stuff, 7 items to a neighbour. There was NO permission to deliver the items to a neighbour. 2 of the items (the most expensive ones) were not delivered or stolen. After spending £6 everytime we call, we were told, they will investigate but the answer to any queries can take anything between 7 and 14 days. In the meantime we have lost £200 worth of stuff with NO explanation, not to mention at least £18 worth in phone calls