I called 4 days in advance of the delivery of a tumble drier to ask for recycling to be added to my order, this in itself is not easy as the average wait time on the customer service line is 15 minutes. it took ages and lots of toing and froing for the lady to advise me that all I had to do was ask the delivery team to take it away and then call back to pay for it. on the day of delivery. When the delivery turned up (at 10.20am despite me paying extra for a timed delivery between 1-5pm!) they said that they could not take it away - they are a separate service and were not allowed to do this. They advised that as the delivery van came to our area every 2 days that we should simply call to have it booked in and pay. it took me several days to get through on the customer service line and when I eventually did they said that this could not be done as they do not offer this as a stand alone service! So after talking to two lots of employees - one deemed to be customer service - it appeasrs that none of them are trained in the policies and procedures of their own company. I'm now stuck with a tumble drier to recycle - so I will not be buying from Curry's again as they do not seem able to manage their own business or fulfill the services that they offer.