I purchased a Kenwood CK404 FS 90CM range cooker from currys pc world back on 27/08/2012 with 5 years extended warranty. And have been renewing my policy every year. I have got around 9 products on knowhow care plan, which i had them for years and been renewing on time. I was just going through my contracts as i knew that some of my products were due for its first care plan renewal and noticed that I have been missing paper work for the range cooker. Looked every where and can't seem to fine anything. I definitely sent the renewal document back to knowhow on their prepaid envelops. I vaguely remember last year after sending the renewal document back i had a problem with most of my direct debits with my bank account around 2 months after sending the document back. I called know how about it and they told me that everything is up to day and I don't have to worry a bit. Today I called knowhow to find out about the range cooker care plan and they told me that it has not been renewed since last July 2019. I was just shocked. i did do my part of sending the documents back to them the way i have been sending them and now they say to me that they haven't received anything.I asked them if the policy can be renewed, it didn't take even a second to answer my request as the policy has over lapsed nothing can be done to renew it. Plus around the renewal time i renews my TV policy as well and there was direct debit payment taken from my account so thought it might be the one. They checked it and said it's was for the TV only. I said to them i have so many policy and been renewing my policy every year why would i stop when it normally doesn't cost too much to renew. This is unfair. I contacted know how last year regarding the policy and they said its all up and and running. But now they say it hasn't been renewed since last year. My policy been up and running all this year and trusted knowhow and never checked my direct debit which i know knowhow would take the correct payment on time so that my products would be insured. They are denying and i don't have proof to tell then when and what time i called them to enquire regarding my policy when they told all of my policy are up and running. Now my product is out of care and i am just scared to us it now. Knowhow should have contacted me why i haven't renew my policy if they didn't receive my documents. If it gets lost on the post or the knowhow staff didn't bother processing my extension for the care plan then its not my problem. I am just angry with knowhow on how they treated me. I have always had problem with knowhow one way or another with regards to poor repairs done to my other products or delaying on the promised repair time and now this new problem on the list. I was planning to buy a laptop from currys with knowhow care plan but this sort of unfair behavour has put me off on taking any extended product care where they don't care about their customer. What can i do and who can help me with my issue.