My story is so similar to most on here - wish I'd seen this site before I bought Cooker from them. Paid 26 November but delivery 8th December. Installed but bottom oven kept blowing fuses in house. Electrician advised I get new machine as he could not take apart due to warranty etc. Catalogue of 20+ minute calls on hold or getting automated voice asking questions only to be then told "offices were closed"!! Fruitless trips to stores, endless emails which were all greeted with either automated response that they would respond in "x" days but "my custom was valued"!! Never got to speak to a real person until mid December (called from work) but he could not help as I did not have the PCN number (it is on oven) so back to end of queue!!. When I did get email responses the information was inaccurate either saying they "were glad matter was resolved" or confirming "your order was delivered on xxxx" so again clearly not looking at history or reading how frustrated I was as approaching Xmas and I had no oven!! Eventually contacted Zanussi (makers) direct and they managed to get someone out on Xmas Eve who fixed it but said he was surprised I had not simply been given a replacement as it was brand new and faulty - he thought he had been sent for a warranty repair. Biggest irony was when I bought cooker it was £20 more expensive than it was by the time I got a working oven but, as other people have stated. Currys do not care about that, they have the sale and that's all that matters. Had 2 other issues with "faulty" products from other suppliers (a tool and a shed part) from different companies but both dealt with the issue promptly and seemed to genuinely care about my customer experience - needless to say I will use those suppliers in the future but not Currys. Mistakes happen but we pay a premium to use a reputable supplier rather than a "cowboy" so that when this happens we get good after sales service. Currys and TeamKnowHow clearly did not get the training on this!!