Been a customer of Knowhow for a washing machine for over 4 years. Unfortunately it broke down and started leaking badly on the 27th Feb. I called and registered the issue and was told that an engineer would visit between the hours of 1:30 and 5:50 on 5th March. At 4pm on the 5th my wife received a call from the engineer saying he could not get to the appointment. We were then given another appt for the week after on the 11th. I called Knowhow and explained and was told that I could get a 7day SLA if I call on the Sunday as the repair had gone over 7 days. I called as per the advise given in good faith and the 7 day SLA was processed. I chased this on the Monday and was told that it had been rejected. Another one was processed and was told we should get the voucher on the 10th. I was to call back again and check. I have been told today that this has also been rejected due to the 7 day SLA not starting from the 5th therefore it would not come into play until the 12th. I have written to the CEO of Currys and currently have received no response. The fact that this company take your money and then when you need them they move goal posts and let you down is a joke. My disabled Mother is currently doing our washing as there is no launderette near us. Thank you KnowHow for being so bad, this really does show what a poor company is.