Purchased a laptop in September 2018 for starting college. Laptop constantly freezes, reboots, closes tabs causing me to lose work. Turned out I was able to use laptops/computers at college so didn't really cause me too much of an issues until September 2019 when I needed it working in preparation for university. I took the product back to curry's where they reluctantly repaired as the 1 year warranty was out by 2 days, and stated that I had corrupted software (manufacturing fault). They repaired and all seemed okay for a few days. I ensured I turned on frequently to ensure updates could process. Any way didn't need for the first semester, as I had exams and no essays, so minimal use however i ensured I turned on frequently to ensure any updates could process. Come January, I have gone to use the laptop, and again same issues all over again but 10 fold however, i've made due by using my husbands ipad. Today I phoned acer out of sheer desperation who have given me a reference number with the instruction for currys to repair. Spoke to currys helpline where the agent refused to allow me to speak to a manager. the agents words were "managers will not discuss such little issues" and stated the product is18 months old and it only cost £300 so I shouldn't expect anything from them. Absolutely appalling. in the time where my lectures have moved online due to corona virus and I am unable to participate due to having a faulty computer. I Will NEVER make a purchase from Currys again.