On the 16th of March we placed an order for a new oven and paid also for delivery, installation and the disposal of the old oven. However, on the day of the delivery (the 24th of March) we were contacted by the driver to advise that because of the new directions on social distancing, he was not allowed to install the oven nor to collect the old one. As we do undestand that the driver's and our health are far more important than a new oven, we happily asked the driver to cancel the delivery and opted for a full refund. Worthless saying that so far our calls have always been cut off (after over 3 hours waiting on the line) and your website does not allow us to apply for the refund either as it comes up with a message that says" we need a quick catch up" and invites us to call you. For a big company as you are, I would have expected that if YOU are unable to provide the services that your customers have already been paid for, and if you are unable to face the high volume of customer service queries, you would have at least am automatic refund process in place. But no, you just leave us without answers but, even worst, without OUR MONEY. This is called STEALING. Please reinforce your customer services and set up new help lines asap before you really risk to lose forever your customers!!!!