Ordered an American fridge freezer before the lockdown online, because our old on was FAULTY. Delivery date was available within 3 days. Three days later no fridge freezer, 3 hours on the phone to be told that due to the Virus they were having problems with DELIVERIES, due to staff shortage which is understandable. Then I was promised delivery within 3 days again, guess what happened?? No delivery!! called customer service again 3 hours 24 minutes to get through to be told the same thing, short staffed, then to be told that the can't speak to the distribution centre because if they did they would just tell them to quote 'F@#koff' I was shocked to say the least!! All they could do is rebook it again. 3 days later, No fridge freezer, Ive had enough, why offer delivery slots if they are not available just pure Greed taking money when you know you can't offer the service. I'm never dealing with Currys again. I am not calling them again I have given them 3 opportunities to deliver my item which I think is fair, I have cancelled my payment with the bank and ordered a New fridge freezer with AO.COM and its was delivered in 5 days and the old one taken away great service, they wore gloves and a mask and couldn't be more helpful. Just an observation since!! Currys are still offering installation on most of their appliances TV, s Washers, Cookers ETC. How are you going to offer that with social distancing, probably another way of getting more money off customers knowing they can't provide the service and then customers won't be able to get through to them to get a refund. I would think that under their current situation and with the financial problems they are having, this would be an opportunity to make a name for themselves instead matters have worsened they dont care about customers what so ever. Had my rant now think twice about ordering from Currys read the reviews and take the hint. Thank you AO.COM couldn't have asked for better service. Well done