Refused to pick up an old appliance, even though it was disconnected and outside as requested. It was not on the driver's manifest …… I tried for over 2 hours to get through on their 0344 number. I tried, but could not cancel an ordered item, via their internet site. I could only cancel it by trying to contact their 0344 number which they do not answer. Okay the call centre may have been short staffed due to distancing etc. However, as I supposed tech company (PC World), why were not staff members working from home. I put in three emails to their complaints department and have heard nothing for 16 days. They seem to be floundering and I would not recommend buying anything from them.