Paid in full for a new iPhone 11, and paid to have it delivered on 27 April. It’s now 15 May and still no phone, no refund, no communication. I have tried to contact customer services, over 1 hour wait. I eventually talked to someone who then informed me they would be in touch within 7-14 days. And they could not give a refund until they confirmed they had the phone back. Strange thing is, my lovely DPD person said he had the phone in his van, but it was recalled to Curry’s. I’m not claiming to be a genius, but as they recalled it, surely they could refund my phone. £884.