Such a shame I can't leave a no star review because that's what you deserve. I purchased a fridge/freezer from you as mine decided to die just after the lockdown was announed. So with the shops closed I had little choice, on the plus side the appliance arrived on the day stated however it was delivered by two very unhelpful and rude individuals who despite me paying to have the old appliance removed and dispose of refused to do this, indeed despite having a trolley they even refused to move the old appliance to the front garden to enable it to be collected. When they placed the new appliance in exactly the same place as the old one it rocked when I mentioned this I was informed "not out problem it's your floor" that is until I pointed out that the old one didn't rock after much huffing and puffing they adjusted the new one which took all of 60 seconds and made a quick get away. So I, a single female, was left to manhandle the old appliance into the front garden where I was furious to discover that instead of removing the packaging as it clearly states on your web site they had simply abandoned this in my garden and I was also left to dispose of this. As instructed I rang to arrange for the collection and was on hold over an hour so emailed. Despite numerous calls and emails to date the only direct response I have had was on the 23rd April when an email arrived which said you had been having problems with your email system and that if I still required assistance to respond to that email and somebody would come back to me within 24 hours. It is now the 18th May and I have responded to that email many, many times but nobody has come back to me. So I left a less than glowing review on Trustpilot imagine my surprise when you responded to that review within 24 hours, although you merely reiterated that you'd been having problems and that I should continue to attempt to contact you. It has now been eight weeks and the old appliance is still in my front garden. I do not require assistance what I require is for Currys to provide the service for which they have been paid, to take money for services which aren't provided is theft. By purchasing with Currys rather than AO simply because you could deliver earlier and I was desperate I have spend more than necessary as I could have purchased almost an identical product from AO for less than I paid you and I have had to spend eight weeks chasing for you to provide the service you were paid to. I would advise customers never to purchase from Currys as you obviously don't care about customers, customer service don't make me laugh.