I placed a order with my gift card , the order got cancelled but the money was taken from my gift. I had £745 on it altogether. It took me days to get hold of anyone from customer service and when I did I got put through to so many departments that I lost count. Most of the people I spoke to was so rude and the phone also got cut off a few time’s. When I finally spoke to someone who could assist me I was told that a email would be sent to the relevant department and I would be contacted in the foreseeable future?!?! Can you believe that?? It’s been a week since the money was lost on my gift card and I still don’t know if or when I will get the money back on my card!