Terrible! After paying for a care plan for a year, they couldn't repair my faulty computer for over a month. Then they tell me to pay for the computer part myself and I would receive a refund. After going back and forth for a few more months they send me a cheque in the wrong name (rendering it useless). It's been nearly a year now and every time I call it's a long irritating waste of time on the phone only for them to send a wrong name cheque again. Not a trustworthy company at all. They clearly couldn't care less about their customers. Avoid and avoid wasting your money on their care plan scam!!