I was issued with some codes for… I was issued with some codes for replacement of goods that were unrepairable. These can not be used on line so was told eventually after 5 hours of telephone conversations that gift card codes would be issued in place of original codes. Was told that an email had been sent to relevant department and I would have codes by my birthday in 2 days. Warned it could take up to 72 hours and to keep an eye on email, junk etc. 7 days later, 4 emails, 7 more calls over 4 hours and still no codes. Every single person of the 13 people I spoke to TOLD ME SOMETHING DIFFERENT. The service is absolutely ABISMAL. Worst customer service I have ever come across in my 53 year. Avoid Currys PC World like the Plague !!!! Their Tech Guys are hopeless too and have lost a number of our appliances. They don't treat your appliances with care once they take them away. I have had my laptop put into the cab on the truck dashboard or seat more times than I care to mention. You get put on hold for ages and then they cut you off so you have to start all over again with another incompetent person. Can not think of one good thing to say about the tech guys or Currys PC world 'customer Service' they do not know what Customer Service is....all you ever get if "I can only apologise !" I do really think that is all they can do !!!!!