I attempted to order a device and received a system error message and so I tried again using a different browser...same again. OK, I'll order it via another supllier...minutes later I receive two order confirmation emails! Called today and waited 91 minutes to get through to their Customer Service Department! Then I receive this... Dear Customer, I was concerned to learn that you wish to cancel your order. Our systems show that your order has now been dispatched and I would like to offer you the following options for returning the unwanted goods. Firstly, the goods may be returned to your local store where a refund can be arranged, providing you have your receipt, (if item is stocked in store). Secondly, If you contact us on 0344 561 1234 we can arrange for collection. Finally, if the delivery is refused, the goods will be returned to us and a refund will be automatically processed. Refunds will be credited as soon as the goods have been received in our warehouse, which may take 7-10 working days. Please note you will not be able to refuse delivery of Royal Mail parcels so these will need to be returned to store or collected. Shocking service. I honestly will never use them again.