Customer service is absolutely appalling and I'm usually very forgiving as I've worked in customer service my whole life. They damaged our tv when we tried to get it fixed because it was faulty and now we can't get a replacement or refund. They basically robbed us and we can't get through on phone lines despite spending between 1 and 2 hours on hold each time for 15+ calls in the 2 months since it happened. They always say they will follow up but nothing happens. Often we just get cut off after 2 hours of holding. Pathetic excuse for customer service. Never using this company again.