I ordered a ps4 dual shock wireless controller- last of us 2 edition the 9th June for my partners bday. I received 2 emails from them, one confirming the order and one advising they were preparing the order on the 9th June. On that emails the estimate delivery date states 16th June. Today is 18th june and I still haven't received anything. My partner bday was yesterday btw. Tried to call today and I was transferred by a lady in the customer service department to another department, after 1h I hanged up and call again. Once again I have been transfer by customer service gentleman (who instead of asking what problem I have, immediately asked me where he can transfer my call...) to another department... for now it has been 25 min and still waiting. None of the emails have a tracking order link or anything that can help a part from the customer service number. I tried going to website and track the package, but no option to do it there. I hope to receive the controller at some point, but I won't ever buy from them again. * Customer service team was non helpful at all and definetely more worried about getting rid of calls than actually understand the situation . * Waiting times are ridiculous, even at this time, when it's a service the staff can be doing remotely. * Tracking orders is practically impossible. * Delivery times advised are wrong and misleading.