I'm only leaving a 1 because 0 is not an option. On June 20th i called a Currys tele sales person to enquire about an item, it was confirmed a store & processed to make my purchase online click & collect. I received conformation & made the 9.5 mile journey to Staples Corner. On arrival I noticed I had received another email of cancellation but no reason given, it also stated that no money had been taken! I questioned this with someone at the store to learn that the item had not been available at that store to buy!! I called my bank & Currys had requested the money all £1989 of it & I had to call customer services to demand my immediate refund. I called 3 or 4 times & was put on hold for around a total of 3hrs...one call 1hr 59mins all to no avail. On the 16th I learn that the full amount had been taken when I was expecting an automatic refund after3-5 working days. After 10 days of randomly calling I get to speak to a chap who had no reason as to why the transaction had gone through but could not confirm they had received the funds & instructed ME to call my back & sort it.....I soon put him straight & demanded a full refund.... he spoke with his manager & to my relief was unreservedly guaranteed my money would be in my account before the days end. The next day 12.01hrs I call my bank & I still do not have my moneys. Two lessons learned 1) Pay by credit card. 2) Currys do not even provide a level of service that is worth complaining about so just avoid!