Bought a washing machine and paid £60 extra for fitting and disposal of the old one. The engineer said he couldn't get the old machine out because it's output hose was inaccessible as it was routed behind the dishwasher. We agreed that I would carry out the work myself and arrange a refund for fitting and disposal of the old machine. This was the week before full lock-down and we had just started self isolating because of age and health issues There was no phone number available for the shop we'd bought it from ,the number on the receipt was for the national call centre and they refused to deal with anything relating to items not purchased online and said I should contact the shop, but didn't have a number and a week later it shut down because of Covid19 !!! I have sent 2 e-mails that have never been replied to, A web chat which again was unhelpful. Three months on and I haven't had any help from Currys... I will never use them again. COVID 19 is no excuse, they are still happy to sell and deliver items but fall short on customer service. I am now trying to get Charge-back through my bank... Here is a quote from their web site... "If you need to contact us regarding a complaint, please do so by contacting our dedicated customer service team who are happy to help: By phone: 0344 561 1234 (Option 3, Option 4) and we will aim to resolve the issue on the call" HA what a Joke !!!!!!!!!!!!!!!!!!!