Product wasn’t delivered although we received a text with date and approx time. Telephoned next day and waited ages to get through to help desk and twice someone answered, muttered something on hearing the reference number and put me back on hold. The online help arranged another delivery date but product didn’t turn up. I’ve just spent half an hour trying to get through to help desk but they shut before taking the call. My reference number is not recognised on the tracking system so at my wits end! If I can’t get any joy I’ll contact PayPal to get my money back and will certainly never shop with them again - it’s not worth the anguish!