I have a repair and support plan in place and have had to send my laptop away for repair. It has a 14 repair promise however they are stating due to Covid-19 that isn't being applied at the moment due to they can't get parts. yet they can sell me items and get items they don't have In stock for next day for me. This also appliess to me ordering parts from the manufacture i can get the parts next day. They are using Covid-19 as a scape goat for not meeting there own deadlines. Absolutely fuming and they don't have an expected repair date for me as they have only just looked at the laptop. I have spent thousands in these stores and have taken the care plan on almost everything I have bought from them. In the future I will never purchase from them again or any of their other channels. If you can't deliver the services you have promised you shouldn't be selling them. Looking at there new service they now want to charge the same amount for a service that doesn't cover the reason people take it. I used to work for this company and never really believed the customer grievances. I'd advise any potential customers to avoid dixons carphone brands they are only interested in money without delivering the expected services. Employees are just a number to the corporation without any importance. If employees don't sell the add on products to customers they get managed out of the business. Their targets are 50% on care plans. They also target insurance on carphone warehouse which goes against FCA regulations then they say its not a target just an expecting if you are having the correct conversations with customers.