If I could give them 0 I would gladly do so. I have never experienced such bad customer services and had such awful experience like with PC world store and online. We purchased a 65inch tv in-store and they tried to give us a tv without a box. Of course, we did not want to take the tv like that because of the safety of the tv so we had to immediately do a refund, we waited for 45min to return something we just purchased. Then we decided we will place an online order and we did. We chose Sunday to be delivered. I had to stay at home from 8 am to 8 pm waiting for this delivery , their system showed item is on its way all day, in the end, it said delivery was attempted but it was unable to happen. I was requested to call them and get charged for this call per minute , waiting time was 1h and after a few questions, customer services put the phone down on me. It turned out I purchased a tv that is out of stock and they have been misleading me all day on Sunday as this item was never on its way even tho their system showed it was on its way and to make it even worse they sent me a text message with delivery guy name and time of arrival. Such a pure level of customer services that I can not describe! No apology no compassion, they don't even deserve 0 as a review! their staff level of desire to do their job in the store I would rate minus 10 and online -100 this tells me the company is not looking after their staff and they are not happy to do the job but they are just there to get a monthly salary! never again I will enter this company in my life! Shame on you PC World!