On the 26th March 2020 I placed an order that was due for delivery 28th March 2020 and was received on that date.On the 24th June 2020 I contacted Curry’s to complain about the FF item and was advised that an engineer would come out to view the item on the 3rd July 2020, for this period of waiting I left my item on despite the horrendous smell that was making me physically sick where I was vomiting, I had to leave my front door open and unable to use the kitchen – Livingroom. I was reduced to tears because of the smell. Two helpful gentleman visited the property to see what the issue was, they too found the same issue and reported this, they advised me that the details of their visit would be on the system and to make contact as I would need an exchange of item. They also pointed out that I had purchased a fridge freezer that I did not need as I purchased an integrated one when I needed a standard fridge freezer. I then rang customer service that morning 03.07.20 at 09.17am 1 hour 45min and 17 secs duration, I spoke to a help gentleman, informed him of the outcome of my visit to which he confirmed a record was on the system (I believe this was Know How Team). I explained my concerns as well as highlighting the I am in the 3rd trimester of pregnancy and have a Disability - Multiple Sclerosis. He stated that I could have an exchange and to look for a fridge freezer online within the same or low price range, that there was only one manager on and her needed to get authorisation for the exchange. He confirmed that he would call me back within 10 mins, that did not happen. At 15:35 call duration of 2hours 21mins and 58secs I called back as I was becoming stressed out without any idea what was happening, knowing I was feeling sick with no idea whether they smell that was coming from the fridge was safe for me to inhale as a pregnant woman. I knew the fridge needed to be switched off with no means to ensure my food or medication were in a cool place. After be passed through three separate teams where I had to keep repeating the issue. The last person was a lady who did not appear to care when I explained how I was feeling and the impact of the situation, she stated that it would need to be Kenwood who deal with the issue and they would need to come out and see the item to verify the issue was in fact there as the other visit was from the Know How Team. I explained my concerns as well as highlighting the I am in the 3rd trimester of pregnancy and have a Disability - Multiple Sclerosis that I had been self-isolating, feeling overwhelmed owing to spending hours of my time dealing with this issue with no resolve. I urged that the booked visit for 8th July 2020 be sooner stating my need for the fridge freezer, she stated that there are always cancellations and I could be contacted before the 8th July 2020. This was not the case, at this point item was switched off and I had no means to store anything, I cried as I was so upset and felt overwhelmed, unheard and no supported despite my plead that I urgently needed an exchange. A gentleman attended my property 8th July 2020 around 8-8.30am from, he was very knowledgeable and found the issue stating the awful smell was coming from the lower back of the fridge and therefore turned it off again. He advised me that someone should call me to arrange an exchange. I did not receive a call so I again contacted 08.07.20 at 18:36 call duration 1 hours 1 min and 37secs. I spoke to two separate gentleman both of which were very polite and understanding although limited in what they could do as the department I needed had closed at 18:00. I explained to them both that I have just under two weeks until my baby is due, that I have MS that has flared up where was not feeling well, feeling so annoyed that I paid my hard earned money and have spend the past few weeks buying take away having to go to the shops once a day just to get breakfast, a bag of ice a day which I leave in the sink so I can at least have cold water all because of this ridiculous delay. Over the past 3 months I have purchased a washing machine £250 and TV £470 and the FF £299 all from Curry’s, I am now of the view that I will not use Curry’s again for future purchases although i had no choice but to order another FF for next day delivery costing £319 plus £30 delivery. Yet to get confirmation of my refund of £299. This treatment is unfair, a pregnant woman who has a disability cannot even be supported by Curry’s to address an issue that was out of my control, I have a faulty item that needs to be replaced yet there is no sense of urgency it is still in my property! what is more I have spent over 6 hours of my time contacting Curry’s, they have not contacted me. I do not get paid for that time and each time I am left in the same position. Worst part is to complain you cannot email them it has to be by post. So if you decide to purchase an item be prepared for the above responses, they dont care. Awful... Zero stars is need although no option to select zero.