I ordered a MacBook mega safe 2 charger on the 15th July and chose the click and collect option at my local curries pc world. I received an acknowledgement email stating that they will email me once the order is ready to collect. Only to receive an email the following day (16th) stating that my order has been cancelled. I then checked my account and realised that my account was debited £29.99 as well as my gift card of £50. Confused, I tried calling curries twice but the waiting time to be answered was extremely long so I decided to drive to my local curries to investigate why my order was cancelled. When I got there I waited for over an hour before my issue was dealt with by the online customer service team as the in-store customer service team stated they were not able to help. Only to be told that in order to get the charger, I need to purchase one now and wait for my refund which will take 5-10 working days. Despite having the charger in stock and have already been debited; I was able not able to get a charger. No one was able to provide an explanation as to why my order was cancelled. My experience with curries has been extremely difficult and a hassle. I will never return as a customer to curries again and i would strongly advise anyone else considering to purchase from this company to explore other options that offers better customer service.