Curry's ship out technology that does not work (recognising this happens occasionally) and then when customer try to return within the returns time window customers are met with complete chaos and obfuscation.
Absolutely disgusted with their shambolic and chaotic approach to customer service. Their digital customer engagement web platform is failed. Their customer service telephone support is failed. Their written complaints procedure is failed.
They place links that are removed from their web site so customers cannot engage and they state these will not be responded to!!!. They fail to respond to formal letters of complaint.
Take customers on a journey from dissatisfaction to one of absolute disgust.
I hope this helps some potential customers from avoiding being an actual customer......
4 years ago
Currys has a
2.0
average rating
from
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