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Denise Bridges
All is well until there's an issue.. Purchased a laptop 23/05/2020 due to needing a station to work from home. The laptop had a slight fault (resulting in a bigger fault) in under 14 days of buying the product, the shops were closed so I couldn't return at that point. 20/07/2020 - the laptop is now rendered unusable, screen doesn't work properly. Took it back to the store 21/07/2020 where I was told the only option I had was to send the laptop away, despite the fact I needed it for work, and it could put my job under threat. I left the store with no reference and no information barring that it would be 7-10 days for a return, (incorporating COVID-19 delays). 24/07/2020 - I call up for an update, I had a few texts to say that the product was being picked up by HomeService, although the product was in the store (?!) So I wanted clarification on these texts. The chap at the other side of the phone simply couldn't be bothered to help, and the phone was put down on me after asking a few questions. 28/07/2020 - 7 days now passed, still no more in the light with regards to repair status, reference number etc etc. I called up and spoke with a nice chap, who said that my laptop was due to be delivered to my local store on 31/07/2020, he then proceeded to provide me with a reference number, and confirmed he would put the delivery down as urgent, due to needing it for work, potential loss of earnings & the fact my job is "on the line". Later this day I received a text with the update, stating the laptop will be delivered back on 31/07 and provided a tracking number. 30/07/2020 - no update on either the tracking or repair, still showing as "in progress" with no updates since 23/07. 17.30 this evening I received a text stating there are now delays to my repair, and it won't be delivered on Friday. It also mentioned "we'll let you know a new return date as soon as it is ready to be sent" So has it been repaired? Was there a chance it would've been delivered Friday? Did they say it to shut me up? Why did they leave it until way under 24H before proposed pick up to tell me? Did the Egyptians build the pyramids? How was Stonehenge built? I've a feeling the last two questions are easier to answer.
4 years ago
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