DO NOT BELIEVE THEIR CUSTOMER SERVICE!!! Following on from my bad experience with the store manager Ian at the Birmingham Highgate store, we decided to contact customer service. This in itself was an extremely difficult task as they do not give such options for you to talk to anyone (I now know why with all these bad ratings). Once we did get through to someone they said they would investigate further and took our details and ‘promised’ to call back. Never heard a thing so we chased it. There was no record of our call and the same person who took our call initially said and I quote ‘what do you hope to achieve with us looking in to this further!’ I am in disbelief not only bad attitude from the store manager in Birmingham but the same non helpful and lazy response from their customer service. So what did we really want to achieve from our call to customer service? Our feedback be taken on board and help them improve on what is clearly an issue with their customer service and to make sure other customers never receive the same poor service we did this week!!