Before you buy anything from curries make sure you check the age of the machine with the manufacture as I bought a machine last March and it turns out it was 6 1/2 years old. Last March I went into store and bought what I thought was a brand-new Bosch condenser tumble dryer for nearly £300. There was no issues and the staff were really friendly and helpful and I was really happy at first with the purchase. It was only then last month when the handle broke on the door and I rang up Bosch when the issues really started. I was told when I bought the machine I will get a two year manufacturers guarantee which is standard with all products and as this was a manufacturing issue I would be covered. It’s only when the engineer asked for the machine reference number he informed me the machine was 6 1/2 years old and out of warranty. You can imagine the shock on my face when curries had sold me this knowing I am not covered for something that is not my fault. When I first rang curries about this issues customer services and the branch were like no that’s not possible and it’s only when they ring Bosch themselves and they confirmed the machine was 6 1/2 years old that I thought this would get sorted. However from this being raised to head office I have noticed curries do not care once they’ve made a sale and I’ve completely fobbed me off as they wrangle this between Bosch and themselves arguing over a email chin. I want to make this clear I do not find this to be Bosch issue as at the end of the day they did not sell me the machine that was 6 1/2 years old they have been very helpful in this instance, they did say as a gesture of goodwill they will come out and fix the machine however there would be a service charge of £110. When I was speaking to Bosch they did tell me this is quite common where companies would sell machines this old and fob them off as new and quite regularly they are having to resolve the issues. Bosch were very friendly during the call however with curries it’s took me nearly 4 weeks to get this far and still the issue has still been passed back to Bosch. My mother is a nurse and the last four months has been working on the front line on a COVID ward in her hospital. I have also worked during the pandemic meeting the public face-to-face in the High Street in my line of work so as such when we both do come home our clothes have had to be washed straight away and then dried in the tumble dryer. Due to the handle being broke I am currently using a piece of Paracort as a handle due to the time curries thinks it is acceptable to resolve this issue and I have even had to make a trip to the local branch to show I have done no external modifications to the machine. The latest update I have had today from curries is that head office have said this is not their issue and I will have to go back to Bosch and this is what they call a final resolution. I would be quite happy if Bosch came out and curries cover the cost as to me they are the one that sold me a machine that was out of warranty or even if they sent me the parts to put on a new handle myself at this stage as I’m getting very sick of the lack of communication and common decency from the so-called resolutions department. Let it be noted as well I found the store to be very helpful in this issue as they have been the ones that have kept me up-to-date and only the one phone call I had from their head office ended up in the gentleman getting quite abusive with me and he could not relate to this issue at all being their fault. I also felt Bosch have been left in a difficult situation as I say I do not find them to be at fault as they did not sell me the machine that was 6 1/2 years old and have been quite helpful in the situation when I have spoken to them directly.