Never consider buying from Curry's.........here is why in letter to their CEO who still does not respond..... Dear Mr Kowal, You lead the worst company I have ever had the displeasure of purchasing from. You ship out technology that does not work and then when I try to return within the returns time window I am met with complete chaos and obfuscation. Outline of my journey of engagement with your company and after sales service: 1/ Sent many, many, emails to the link as advertised on your web site with no reply whatsoever. I originally held some empathy to you operating a business in un-precedented times and held some flexibility towards resolution. 2/ After no reply I kept trying over a period of weeks and although you still had the link posted on your page suddenly it changed to read that you stated it was no longer a valid link and to telephone! Where did all the previous mails go to remain unanswered? Where and how was a customer to return goods? Why did you withdraw the link? 3/ Time after time I held on phone for over one hour to be cut off! Several times I had to give up. The only time I got through was after 50 minutes and your staff member then said there was absolutely nothing he could do but to transfer me to another department but it would be up to a further hour’s waiting time. He did not have any escalation process open to him he stated, he did not know the regional service managers name or contact details, he did not know the address of any of your leadership team, he did not know your head office address. 4/ It’s now been months since I have waited patiently for a response to my written formal letter of complaint which was posted to you on 21st May 2020, to the address provided by yourselves, which your web site categorically instructs customers to do. We are now some three months downstream and without resolution or any communication from you whatsoever. Absolutely disgusted with your shambolic and chaotic approach to customer service. Your digital customer engagement web platform is failed. Your customer service telephone support is failed. Your written complaints procedure is failed. Now we will determine by this second written tracked communication delivered to your office, whether your personal accountability and credibility is further failed. It has now become a matter of principle which far outweighs my original financial investment. You have taken a customer on a journey of dissatisfaction to one of outright rage. You are leading a company that demonstrates appalling customer service and heading a company that is truly and regrettably, in a league of it’s own.