On Sunday 20th September we purchased washing machine. We were told it should arrive in a week. We paid for the machine with the anticipation of it arriving within 7 days. On 02.10.20 I called customer service to find that you "have no idea has to when it will arrive." You’ve taken our money with no real expectation of a delivery – I think this is wrong and disgusting behaviour. My 80 year old grandmother is furious. She feels that she has been taken advantage of and is now wondering if she'll get her money back. Obviously we know we are entitled to get a refund. It's saddens me to know that because of this appalling behaviour by Currys PC Word my grandmother feels like she has been conned or ripped off! We won't be shopping at Currys again. .