Ordered Logik dehumidifier as was rated highly by Which. In stock I local store in Hamilton. Purchased online and waited for email confirming when I could pick it up. Email duly received so set off to the store. When I arrived I followed the procedure for collections which involves following instructions online and then opening my boot, waiting in car and my item would be brought out and so no personal contact and Covid risk minimum. After waiting over 20 minutes no one had appeared (I wouldn't normally be so patient but given the current situation I suffered). Eventually I went into store to ask. Assistant was surprised at what had happened and explained how it should work. She radioed to the storeroom and my item was brought to me in around five minutes . When asked why the system that they had in place to protect staff and customers failed I received a "dont know" and a shrug of shoulders. Currys, if you have a system make sure it works. If there aren't enough staff then admit it and take down the system. Incredible, frustrating and time wasting. I shall think twice about using them again.