If there was a way to give these fraudsters -100 rating, I would do just that. They are thieves and fraudsters and I am in the process of lodging a forma complaint with the ombudsman for their blatant attempt to steal my £99. I purchased a stereo online which I collected with 3 major components missing, rendering the product useless. I arranged collection and replacement and that has been a nightmare since. They have colluded with the other fraudsters, DPD who keep lying they have been attempting recollection 4 times now and the package hasn't been ready for collection. While they have failed me continually, they have refused to refund my money. It's about to turn bloody with these fraudsters because by the time I'm done with them they will know not to mess with me. Their big name means nothing!!! It's simply a cover for FRAUD and SCAMMING customers. THIEVES! THIEVES!! THIEVES!!! DISHONEST THIEVES AND A FRAUDULENT WAY OF CONDUCTING BUSINESS WITH UNSUSPECTING CUSTOMERS.