So, I wanted to have a ring made for my wife from a design I had rolling around in my mind for decades (We have been married since 1980). I had never been able to get her a ring until now because what I did for a living did not allow me to. Finally, I had enough money to be able to form all this sorrow and longing and imagination into a gift for my wife. I needed to find someone that could work with the design I had and create this ring. I emailed several custom Jewelry makers and for some strange reason, none of them got back to me. (interestingly they all got back to me after I had already decided to go with Custom Made). Then I came across custom Made online, and when I searched for reviews online there were only the reviews they had posted themselves. I was concerned that I might be throwing this money I had waited a lifetime to have a way to some internet scam artist. I was concerned that whoever Custom Made was, their people would not be able or willing to work with my design idea. I was concerned they might not be competitive in their pricing. So, I went forward, tentatively to see if they could make me feel more comfortable with their ring creation process. And I was wonderfully amazed from the get-go just how professional and satisfyingly communicative they were. And they remained communicative all through the extensive back and forth design process. They would get my design idea and suggest a few designs. I would say I liked this in design number one, and that in design number two. I don't like that at all. And they were champions at working with my feedback and input. And their way of scheduling payment from you only incrementally (in three stages, beginning at first with a small payment when I was ready to go ahead with the design process and then half down when I had finally approved a design for them to make a mold from, and then the last payment only when they had made the ring and were about to ship it-they had pictures I could see to verify I was getting what I thought I was getting. The ring came very fast to my house and I was even more impressed by its beauty when I saw it live on my wife's hand than I was with the pictures of it. I am so very thankful I found this company. I am immensely pleased with their entire way of serving the custom jewelry needs of their customers. And my wife loves it.