It was ok. Things were a bit more difficult than they needed to be, I felt like I had to explain the same thing to multiple people multiple times, and some promised things weren’t quite delivered. With that said, the ring is beautiful and they made right on the things that were wrong. For example, I had a tight deadline and wanted to pay for an expedited process only to find out that due to the holiday it would take just as long. Eventually they did get it to me in time and did not charge me extra, but it felt a bit dishonest Also someone had assured me that the engraving was centered when in reality it’s too high and crooked All in all, the ring is nice but I haven’t seen much benefit of using this company over ordering a similar ring and just getting it engraved Also, please allow for some sort of voice call.. the chat isn’t always the best tool to use