When my wife first told me about CustomMade and that I should design a ring for our tenth wedding anniversary, I was very hesitant. I thought “jewelry isn’t my thing. I’m a carpenter. I can make anything out of wood, but I have no business designing a ring.” She showed me many pictures of different things she liked in rings. With these overwhelming ideas, I reluctantly sent my first message to CustomMade. What followed was well beyond anything I expected, simply because good customer service seems to be unheard of these days. My first response was from Matt, who quickly welcomed me in. We went over a few thoughts and ideas. Before I knew it, I had some sketches from Mehr which were the beginning of those ideas becoming a reality. I was hooked. Each new message became a little piece of sunshine. I was truly designing a one-of-a-kind piece of jewelry for my wife (with the help of my CustomMade team, of course). I have never been good at buying gifts. I think it’s just in male DNA. Once we had the sketches down, Will helped me pick the perfect gems. My wife is very quirky about numbers. No odd numbers, no prime numbers, they must have a square root, etc. We took all of this into consideration during the initial design and with Will’s help choosing the right diamonds and accent stones. All I knew about diamonds was that they are hard, and they are good for cutting tile. With Will’s knowledge, I quickly learned clarity, cut, color, carat, lab vs. mined, and where I could make compromises based on the design of the ring. India took over next with design and 3D renderings. I finally got to see my design in 3D! After making some fine-tuning adjustments, the ring came to life. Sure, it’s an inanimate object, but it now had a heartbeat thanks to India’s attention to detail. Finally, production. Marie filled me in every step of the way while the ring was being made, and even after the ring arrived on the day of our anniversary. I couldn’t have asked for a better experience. Everyone involved made me feel like I was important to them. Everyone was so professional, friendly, and personable. I know there are many others behind the scenes. I honestly feel that every person involved is a true professional, and master at each of their individual roles at CustomMade. As for the ring, the quality is absolute perfection. By designing a custom ring for my wife, she has a gift with actual meaning. Not just something pre-made that I bought at the last minute. She absolutely loves the ring, and I am proud to have her wearing it. I can’t imagine ever shopping at a jewelry store again. I’ve often wondered what this ring would cost if I did get it from a store, because I feel like I got it for a steal! From the bottom of both our hearts, we thank you all at CustomMade! Casey and Wendy Harris