My partner proposed to me with a cheap little ring with the full intent for us to go shopping and find something that we both liked together. He was worried that he would pick something that I didn't like. We went ahead and shopped around for something but I never saw anything I liked because it wasn't like the cheap one he bought me! Because he is such an amazing fiance he had pretty much picked out my dream ring, but there wasn't a single place that had the same style and designs I wanted in a real ring that would last a lifetime. So I got an idea to look into designing my own ring, and just googled "custom ring maker" and there was custommade. I started the simple questionnaire just to see if this was a real thing and quickly got sucked in. I even googled around to make sure that this was a reputable company (they are). I am telling you they make the process SO EASY. I am so happy I found them. The designer took my ideas and inspiration ring and listened as I asked for what it felt like a million revisions. The designer also had great ideas that I ended up using and now my ring is personalized to us as a couple while also reminiscent of the inspiration ring making it a perfect blend of old and new and special. We have a love of the mountains and he proposed while skiing. I had no idea I could incorporate that into a ring until the designer just popped in a special hidden mountain under the basket and there was my perfect ring. They were so helpful and responsive, sometimes answering within minutes and often the same day. I knew NOTHING about jewelry and stones and diamonds and they laid out all the options and explained it in really simple terms. I never felt like they were trying to upsell me, I was given many cost points and explanations of why something cost what it did. We are very happy with the process. I will share the only issue I had during the process was with the ring sizing kit they sent. they accidentally sent me a kit of all the off sizes, 1/4, 3/4, etc... so I had to guess my size a bit. I had no idea this wasn't normal and that it was an accident. Because the advisors are so responsive I asked for their advice on how to best size myself (I had no idea) they immediately offered to send me a new kit and explained everything I needed to know. This all wasn't really an issue, they offer free resizing up to a year from purchase but wanted to make a point that they are very responsive and quick to set things right. They also give you everything you need to insure the ring and paperwork for the stones and finished piece at the end. I highly recommend this company for your custom-made design!