From the moment I showed interest in using Custom Made for my wedding/engagement pieces, they were super friendly and thorough with communication. The team asked me what I wanted in my pieces and after some hard thinking, I gave a pretty vague realm of what I was thinking. This didn't slow the team down at all as they worked to create the rings I saw in my head and even be flexible for some changes down to the finalizing. This team made my life so much easier with how spelled out everything is in their step-by-step process and destressed a nerve-racking next step in my life. 1000% will be returning for other pieces of jewelry to compliment our rings in the future.