The service is very easy to use and they respond fast. At every moment I knew the progress of my order, in addition to the associated costs and available options. The ring was a custom design that included everything I wanted. She loved it! I received it while traveling to the UK. I wasn't sure WHEN the ring could be delivered, but in the end, I was able to receive it without problems (via DHL). The order is shipped after you make the final payment, so if you're traveling, you can postpone it to a date when you can receive it (Although I would like to know it before!) I would use the service again :)