CustomMade was incredibly helpful and attentive throughout my engagement ring buying process. First, I'd like to say that the ability to design the engagement ring I wanted, to the level of detail and specificity I wanted, could not be found anywhere else. CM's team was patient, available, and never pushed back on any of my requests or comments. They really were there to create my vision. They were also incredibly understanding in the early stages when I was unsure of what to do, or what to create, and they were equally understanding when my timetable changed abruptly and I needed a ring almost 10 months earlier than I thought I would. Hopefully, I'll never have to do this process again, but for anyone else who's thinking of using CM's service: I highly recommend it. For the new generation, I'd also like to say that they were never judgemental and never pushed their own agenda, and I was able to find the most incredible (and perfect) lab-grown diamond through CM.