I spent six months searching for the perfect trilliant / triangle-shaped diamond that fit my criteria. After months of searching, I became discouraged as many companies do not offer trilliant cut diamonds. I found one company online that did offer them, however, they were extremely difficult to deal with and admitted they were discontinuing to offer those styles of diamonds. I purchased a diamond from them and after a week, they told me they wouldn't sell me the diamond anymore unless I bought a second diamond that matched it! I continued my search for another Jeweler. Luckily I was able to secure a refund, and found the website Custom Made! I told Gerard the jewelry consultant and DJ the gemologist with Custom Made my dilemma with the other company and finding a diamond. Not only did they discover other options for the exact type of diamond I wanted, but they were able to secure the same diamond I wanted from the other jeweler for a couple of hundred dollars less! After securing the exact GIA-certified diamond I was after, Joana the design lead took very careful attention to my specific requests to custom design the perfect engagement ring and wedding band! I used several examples of photos and even drew some sketches for them to help them grasp the idea. They drew several concept designs with very high-quality sketches and 3D renderings to ensure they were creating the exact piece of jewelry I wanted! The design team was very patient and understanding with all of my requests. For example, I liked the idea of one of the first sketches the design team presented, but admittedly after they created the design into a 3D rendering, I disliked the design altogether. I felt bad making them start all over, however, Joana and the team started all over from scratch and nailed the second attempt! This set us back about a week on the schedule, but it was worth getting things exactly right! Lulu and the production team created the set of rings in just a few weeks! The wedding band was very unique and complex, in fact so much complexity that they had to remake a second ring because the first mold did not come out perfect. As a tradesman, something I appreciate about Custom Made is they take extreme pride in their work. Obviously, if I was unhappy about something, they wanted to change it, but they also took the initiative to change things on their own if they didn't like it. They take pride in their work, and that is hard to find these days! The other big thing that I love about Custom Made is their communication. From day one, they listened to every single thing I requested, they asked important questions, and they kept me in the loop! Not once was I ever babysitting them, checking in on things, or repeating details I had already explained-because I didn't need to with them! Overall, I am extremely satisfied with my choice in Custom Made, and my now Fiance loves her ring! If you are on the fence about choosing someone to make your special someone a ring, give yourself peace of mind and chose Custom Made! -Dustin Carlson